Shipping policy
Thank you for shopping at Denuk. We aim to provide efficient and reliable shipping services to our valued customers.
1. Processing Time
1.1. All orders are processed within 1 business days (Monday to Friday, excluding holidays) after receiving your order confirmation. Orders placed after 3.00P.M GMT will be processed the next business day.
1.2. Please note that processing may take longer during peak shopping seasons or promotions.
2. Shipping Rates and Delivery Estimates
2.1. Shipping charges for your order will be calculated and displayed at checkout.
2.2. We offer the following shipping methods:
Standard Shipping: Estimated delivery time 1 business days.
Express Shipping: Estimated delivery time1 business days.
2.3. Delivery delays can occasionally occur due to unforeseen circumstances or issues with the carrier. We will do our best to notify you of any delays.
3. Shipment Confirmation and Order Tracking
3.1. You will receive a shipment confirmation email containing tracking information once your order has shipped.
3.2. The tracking number will be active within 3 hours after receiving the email.
4. Shipping Destinations
4.1. We currently ship to addresses within the United Kingdom.
4.2. For international shipping inquiries, please contact us at info@denuk.co.uk.
5. Shipping Restrictions
5.1. We do not ship to PO Boxes or APO/FPO addresses.
5.2. Customers are responsible for providing accurate and complete shipping addresses. We are not liable for any delays or losses caused by incorrect or incomplete addresses provided by customers.
6. Customs, Duties, and Taxes
6.1. Prices displayed on our website do not include taxes. Customers are responsible for paying any applicable taxes, duties, or customs fees imposed by their country's customs authorities.
6.2. We are not responsible for any delays caused by customs processes.
7. Damaged or Lost Items
7.1. We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us:
By email: info@denuk.co.uk
By visiting this page on our website: https://denuk.co.uk/pages/contact